FAQ

Faqs常见问题解答


1. What happens if my plane is early or late arriving?

Merry World Holidays & Limousine Sdn Bhd continuously updates all flight arrival times prior to landing.  We arrive when you arrive, no matter whether your plane     arrives early or late, so long as you are provided the correct flight number.

 如果我的飞机是早或晚到达,会发生什么情况?

Merry World Holidays & Limousine Sdn Bhd不断更新服务在着陆前的所有航班抵达时间。我们到达当你到达时,无论你的飞机到达早或晚,你只要提供了正确的航班号。


2. How much time do I have to meet the Chauffeur on my Airport Transfer Reservation?

Merry World Holidays & Limousine Sdn Bhd provides 60 minutes (90 minutes for International Arrivals requiring customs clearance) of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage.  

If you are delayed after landing, please remember to call us.  If you do not meet your Chauffeur or call us within 60 minutes (90 minutes for International Arrivals) of your plane landing we will consider you a "no-show" and you will be charged in full for the reservation or waiting hour.

我有多少时间,以满足司机对我的机场接送预订?

Merry World Holidays & Limousine Sdn Bhd提供的免费等待时间60分钟(90分钟需要清关的国际到达)上各机场到达转让给你下飞机,并挑选了行李。

如果你延迟降落后,请记得给我们打电话。如果你不符合你的司机,你的飞机降落在60分钟内(90分钟,国际到达)或致电我们,我们会考虑你的“秀”,您将被收取全额预订。


3. Can I instruct the Chauffeur to take a scenic route to my hotel from the Airport?

Merry World Holidays & Limousine Sdn Bhd Airport Transfer rates are based on a point-to-point transfer and your Chauffeur is instructed to use the most direct route in order to provide you the most expedient service.  

If you would prefer the Chauffeur use a specific route, we are happy to accomodate you.  For such cases, our hourly rates and minimums will apply, plus applicable fees.

我可以指示司机采取一个风景优美的路线从机场到我住的旅馆吗?

Merry World Holidays & Limousine Sdn Bhd机场接送服务价格是基于一个点至点的转移,和你的司机被指示使用最直接的路线,以便为您提供最便捷的服务。

如果您希望司机使用特定的路线,我们很高兴,以适应你。在这种情况下,我们的每小时收费最低标准将适用,另外收取适当费用。


4. Where do I meet my Chauffeur for pick-up

The chauffeur will meet you at the Arrival Hall with your name/company on a greeting sign.  We will confirm all other pick-up locations upon reservation placement.

我在哪里可以符合我的司机来接机?

司机将满足您的到达大厅您的姓名/公司上一个问候的迹象。我们将确认所有其他接送地点在预订时的位置。


5. What is your Cancellation Policy?

 Cancellations are accepted by email (inquiry.merryworld@gmail.com) and Office phone (Tel: +603.9075.6992) only. Urgent after-hour changes can be made mobile phone (Tel: +6017.250.2992 ).

For vehicles online bookings, cancellations made less than 48 hours before the scheduled service time will  be charged the full reservation amount, cancellations made within 72 hours before the scheduled service time will be charged 50% of the reservation amount, cancellations made within 96 hours before the scheduled service time will be charged 30% of the reservation amount, while cancellations made after 96 hours of scheduled service time will be charged 5% of the reservation amount.

No-shows will be charged the full reservation fare.

什么是取消政策?

取消被接受的的电子邮件(inquiry.merryworld@gmail.com)和电话(电话:+603.9075.6992)。紧急小时后的变化可以通过SMS(+6017.2502.992)。

网上预订的车辆,取消预定服务时间少于48小时前,将收取全额预订金额,取消72小时前预定的服务时间将收取50%的预订金额,取消96小时前预定服务时间将收取30%的预订金额, 同时取消96小时后的预定服务时间将收取5%的预订金额。

没有出现者,将收取全额预订的票价。


6. What is your Change Policy?

Merry World Holidays & Limousine Sdn Bhd requires that all changes be received by phone or email (changes cannot be made with drivers) at least 12 hours prior to the scheduled service time (at least 24 hours prior to the scheduled service time for events).  If a change cannot be accommodated & results in a cancellation, you will be charged in full for the order.

什么是改变政策?

Merry World Holidays & Limousine Sdn Bhd要求所有的改变将收到通过电话或电子邮件(变化可以不被提出的驱动程序)至少12小时之前的计划服务时间(至少24小时的预定服务时间事件前)。如果改变不能容纳和结果的取消,将收取全额费用的顺序。 


7. When is my credit card charged?

Merry World Holidays & Limousine Sdn Bhd will charge your credit card during your booking based on the car type, period of the booking. Additional Charges is based on after the job is completed any applicable extras (extra kms, tolls etc).  Your credit card statement will show the transaction description as Merry World Holidays & Limousine Sdn Bhd.

我的信用卡几时收费呢?

Merry World Holidays & Limousine Sdn Bhd将收取您的信用卡在预订的基础上驾车型的,期间的预订。附加费用的基础上完成作业后,任何适用的额外(额外公里,过路费等)。您的信用卡帐单会显示 交易说明Merry World Holidays & Limousine Sdn Bhd.


8. Can a child seat be provided?

Yes.  As child seats come in different sizes, please specify the age of the child/children and the number of seats you need when you make a reservation in the space provided for ‘Special Requirements / Instructions’.  Merry World Holidays & Limousine Sdn Bhd will check the availability of child seats for your service duration.

可以提供儿童座椅吗?

是。儿童座椅有不同的大小,当你提供的空间保留的特殊要求/说明“,请注明年龄的孩子/孩子和你所需要的座位数。Merry World Holidays & Limousine Sdn Bhd将检查情况的​​儿童安全座椅为您服务的时间.


9. Will I recieve a receipt?

Yes, a detailed receipt will be sent to you via email after the job is completed.

我何时收到一张收据吗?

是的,详细的收据将被发送到你的工作完成后通过电子邮件。


10. Do we need to give a tip / gratuity to the driver?

No.   Any tip / gratuity is voluntary.   If you feel the service is very good and would like to give a tip, 5 - 10% is ample.   Any tip is at the clients' sole discretion.

我们需要给小费/酬金的驱动程序吗?

任何提示/酬金是自愿的。如果你觉得服务很不错,想给小费,5 - 10%是充足的。任何提示是在客户的全权酌情决定。


11. Is it possible to place, change or cancel a reservation with my Chauffeur?

Cancellations and changes are accepted by email (inquiry.merryworld@gmail.com) and Office Tel: +603.9075.6992  or Mobile no : +6017-250 2992 only.  If you want to modify your order after pick up, call our bookings department or have the driver/guide call our bookings department. 

我是否有可能预订, 更改或取消预订我的司机吗?

取消和更变被接受的的电子邮件(inquiry.merryworld@gmail.com)和电话 +603.9075.6992 和 +6017-2502992。如果你想修改您的订单后拿起,请拨打我们的预订部门或请司机/导游拨打我们的预订部门。


12. How far in advance should I place my reservation?

Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times. This is especially important if major trade shows are in town.

我应该提前多久预订?

可用性每天都在改变,我们建议您将保留,只要你有坚定的旅行日期和时间。这是特别重要的,如果主要的贸易展览是在城市。


 

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